Amazon Ad

Featured Post

Tuesday, December 18, 2018

Software Support Ticket - Troubleshooting Questions


Overview

The following can be used as a template for internal or external software support questionnaire.

Problem Statement

What is the complete description of the issue?
What is the assistance you request from us?

Troubleshooting Details

What is the exact wording of the error message?
When did this issue start happening?
What changed around that time?
What are the steps to reproduce this issue, if any?
Was there any troubleshooting already performed? Supply all data and logs already collected.
How long has this computer been in production?
Physical/Virtual Server:
Machine Name:
Operating System:
Service Pack:
Architecture:
Roles of the Server:

No comments: