Overview
The following can be used as a template for internal or external software support questionnaire.
Problem Statement
What is the complete description of the issue?
What is the assistance you request from us?
Troubleshooting Details
What is the exact wording of the error message?
When did this issue start happening?
What changed around that time?
What are the steps to reproduce this issue, if any?
Was there any troubleshooting already performed? Supply all data and logs already collected.
How long has this computer been in production?
Physical/Virtual Server:
Machine Name:
Operating System:
Service Pack:
Architecture:
Roles of the Server:
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